FAQ

Frequently Asked Questions

Are your trainers authentic? Yes. Every pair listed on Fit Flicks is checked for authenticity before going live. We do not sell replicas or fakes.

What does "Grade A" mean? Grade A means the pair has been personally inspected, cleaned to a professional standard, and meets our quality bar. Any visible wear will be clearly shown in photos and mentioned in the description — what you see is what you get.

What sizes do you have? All sizes are listed in UK sizing on each product page. If you're unsure of your size, check our Sizing Guide for a brand-by-brand comparison.

How quickly will my order be dispatched? All orders are dispatched within 1–2 business days. You'll receive a confirmation email with tracking as soon as it's sent.

Do you offer free shipping? Yes - free standard delivery on all UK orders over £50. Express delivery is available at checkout for a small fee.

Can I return my order? Yes, we offer 14 day returns. The item must be returned in the same condition it was received. See our full Returns Policy for details.

Can I exchange for a different size? Because every pair is one of a kind, we can't offer direct exchanges. You're welcome to return your order for a refund and purchase the correct size separately, subject to availability.

Do you sell brand new trainers too? Yes - alongside our Grade A preloved pairs, we occasionally list brand new pairs with original box. These are clearly marked as "Brand New" in the title and description.

How do I know my payment is secure? All payments are processed securely through Shopify Payments. We never see or store your card details. We also accept Klarna and Clearpay for flexible payment options.

How can I contact you? You can reach us anytime via our Contact page. We aim to respond within 24 hours.